CUSTOMER SERVICE

Customer Service

Looking for a Customer Service that offers Unified Experience? - We Can Help

The ability to engage with your companies and address their needs quickly and effectively is more important than ever. In an age with so much information and so many services an Internet search away, customers expect a higher level of quality and they want it right now. Providing consistently exceptional client support and empowering your agents to stay ahead of customer needs is the ultimate way to win customer loyalty and get ahead of your competition. Our professionals have the skills necessary to help you customize your Dynamics CRM solution to be perfectly molded to allow you to more easily serve your customers’ specific needs.

The client support side of Dynamics 365 not only allows you to empower your workers by giving them the informational records, knowledge, and access they need to deliver fast consistent customer service but it also allows for efficient automation of many customer service tasks for better results across multiple processes. This earns customer loyalty, not to mention a positive reputation.

At Infinite we are proud to provide any necessary IT support to help seamlessly integrate these systems into your company while preventing any hiccups or disruption.

With proper installation and customized integration you can use the client services power of Dynamics 365 to:

  • Unify all customer account information in one place to empower your agents to give a full level of service
  • Eliminate embarrassing mistakes or poor service from having differing client records across departments instead of one unified place
  • Allows a more personalized service and higher client satisfaction scores
  • Get a deeper understanding of how each client interacts with you, including social media

Omni Channel

Unified Knowledge

Sentiment Analysis

Self-service Chat Bots

Learn to stay ahead of your customer's needs.