Customer oriented navigation - Infinite Computing Systems

Customer oriented navigation

Power BI - Infinite Computing Systems

Client Profile

Client Size:
1,100 employees

Location:
Des Moines, IA

Services Provided:
DotNetNuke Configuration
Usability Study
Website Design
Custom Module
Development
A+A Integration
Admin & user Training

Executive Summary

A usability study performed by Infinite revealed that although our customer’s website attracts more than 3.6 million users annually,  almost 20% of them couldn’t find the information they were looking for, regardless of how often they visit the website.

The Infinite Solution

Infinite conducted a website redesign survey to understand the public’s mental model and created a navigation menu that is customer oriented.

As a result, the 94 links listed on the Home Page were substituted with a clean and organized design that is easy to understand and navigate.

Another significant improvement is that primary navigation, previously available only on the Home Page, is now accessible on every page of the website.

Relevant topics were placed on natural exit points, helping them successfully cross-promote other sections of the website.

The outcome is a user-friendly website that is easy to navigate for visitors and to manage for them. As promised, Infinite delivered a reliable and efficient technology solution on time and on budget.


The Final Results

  • Clean and organized design
  • Customer oriented navigation menu
  • Accessible primary navigation
  • User friendly website
  • Easy content management

OLD WEBSITE

Customer oriented navigation Before - Infinite Computing System

NEW WEBSITE

Customer oriented navigation After - Infinite Computing System

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Discover the Infinite Experience!