Microsoft Dynamics 365 for Field Service

Fit in more appointments

Leverage native tools that will help your team schedule field service appointments and dispatch the right resources.
Field Service helps service dispatchers and representatives schedule and fulfill more appointments with first-time resolutions.
The standard board is designed to help schedulers match a single resource to each job but often firms need to assign multiple resources to a work order. For example, this could reflect an installation team that comprises of several engineers and a vehicle.

Innovate with proactive service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.

Optimize your resources

Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.
Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.
Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
Synchronize and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.

Make technicians more effective

Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.
Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.
Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.

Deliver Better Outcomes with IoT

Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.
Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.
Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.
Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed

Field Service

Transform your business performance

• Microsoft Field Service helps organizations improve customer satisfaction with world class field service
• Microsoft Field Service provides the ability to manage people and equipment with flexible scheduling options while maximizing efficiency and minimizing costs.
• It synchronize inventory, set re-order points and track inventory down to the truck level helping drive efficiency and productivity
• No matter what device is used, organizations can leverage native mobile applications to provide real time and offline data and gain visibility into customer information to improve field processes and increase technician productivity
• Connected Field Service allows a field service organization to detect, troubleshoot, and resolve issues remotely so a technician is dispatched only when necessary
• Field Service puts customers at the center of all interactions by keeping them informed, making communication easy, and ensuring they have positive interactions at every step